UseSafer is a health emergency app tool to help alert emergency responders when a user has potentially overdosed on a drug. The goal is to increase the emergency service response rate and combat the opioid crisis in BC and beyond.
The Fraser Health Authority (FHA) is one of five regional health authorities in B.C. working together with the Ministry of Health. They provide high quality, appropriate, and timely health services to more than 1.8 million people living in communities stretching from Burnaby to White Rock to Hope.
Together with the Fraser Health Authority, FreshWorks developed UseSafer, a health emergency app that assists in the fight against the drug overdose crisis. It acts as a tool to help alert emergency services when a user has potentially overdosed and aims to significantly decrease the emergency services response time.
“Every day in Canada 11 people die from an opioid overdose.”
While many cities across the country offer supervised consumption sites, Fraser Health Authority is aware of the even greater danger that the unsupervised consumption of drugs pose. To tackle this challenge, FHA put forth a call for a solution to the opioid crisis with the help of Innovation Boulevard in the fall of 2017.
FreshWorks originally responded to the call for solutions to tackle the opioid crisis made by FHA and Innovation Boulevard. As part of these efforts, FreshWorks conducted a vast amount of market research into innovative solutions, as well as assisted with the user research and solutioning activities.
With detailed user stories created, our developers were able to take the ideas and transform them into a mobile application that can assist in the fight against the opioid overdose crisis.
The pilot project for the UseSafer app was kicked off mid 2018 and was limited to supervised consumption sites supported by FHA and the Lookout Society. During this pilot phase, the digital health software was geo-fenced so that it was only available to people within the supervised consumption sites that were selected for this testing.
The UseSafer iOS app utilizes Swift, while the Android app relies on Kotlin, with the backend using NodeJS.
Once the pilot phase has been successfully completed, UseSafer will be rolled out publicly. There are future plans to make this health emergency app available to people in all of BC and Canada.
They did a great job of listening to our needs and offering affordable solutions that suited our user base.
"Their team was accommodating throughout the development process and returned deliverables quickly. They listened well and offered thoughtful solutions tailored to the needs and urgency of the project. Thanks to their work, an MVP is in focus group testing."
Director of Fraser Health Authority