LiveCare approached FreshWorks with a mission to solve the disparate physician services shortfall in rural communities. The solution was an online telemedicine app and web application which utilizes video conferencing and real time secure instant messaging to provide healthcare from remote locations. LiveCare Connect™ Telehealth Platform can improve a clinic’s practice efficiency, patient satisfaction & schedule flexibility. Connect provides a high-quality, easy to use video conferencing platform that can integrate smoothly into any healthcare practice.

The telehealth app development (web, iOS, Android) is simple and intuitive interface that allows users to schedule a visit and uses Oscar EMR plugin for integrated scheduling and visit documentation. A medical grade, high definition video provides the clearest images. It fulfills national healthcare security standards (PIPA & FIPAA Compliant). FreshWorks gained experience in the complex policies, processes and security requirements involved in end-to-end development of a telehealth application and can bring this experience into future projects with Vancouver Island Health Authority (VIHA). LiveCare was launched in September 2018.