Junior Business Analyst

Who We Are

FreshWorks Studio is a Victoria, BC-based startup that specializes in delivering mobile and web applications. We work with both public and private sector organizations on a range of project sizes - from apps for BC HighWays & the City of Victoria, to our latest commercial contracts with leading BC companies Used.ca & Harbour Air. We are a family of innovators, creators and engineers, having come together from different cultures and countries. Our office is a place where we’re free to experiment with the coolest, most cutting-edge technology. We are a company that is sharing its passion and expertise to help others thrive in the digital future. We are building a community that creates smart and elegant mobile applications, seamless product strategies, responsive web applications, and story-driven user experiences for bold entrepreneurs. We don’t ask for years of experience, because it’s not about how long you’ve been practicing a skill, it’s how well you do it.

The Job

You will take a leadership role in gathering project requirements and working with clients to formulate and solidify their ideas. You will be comfortable working with clients to understand and analyze their business problems and business case. You will conduct meetings and facilitate workshops to elicit both functional and technical requirements and be able to organize these ideas into clear and concise project requirements. You will play a large role in formulating the technology road map, including identifying and proposing technology solutions and ideas. You will be comfortable spotting technical constraints and discussing them in detail with the client.

You will create and document requirements, including use cases, user stories, process models, and software requirements specifications documents. You will generate interface designs, prototypes, data flow diagrams, and system models.

You will work closely with our development team and other IT experts to address business, technical, and hardware needs. You will direct meetings with our technical team to explain requirements and strengthen their understanding of the solution to be developed.


What You Need

  • A completed or in progress BS/MS in Computer Science, Software Engineering, or a related discipline. Diploma certificates are also okay!

  • A strong work ethic - we are a startup and quite literally every minute of our time counts.

  • Experience working in an Agile environment.

  • Please share at least one recent example of technical writing with us in your application. Please also include any user stories, use cases, or software requirement specifications documents you have written.


Nice To Haves

  • Experience working on Slack, Git, JIRA, Google Apps.

  • Experience in some area of development, preferably web and/or mobile.

  • Technical writing experience.

  • Excellent foosball or Xbox skills.

Why You Should Pick Us

Beanbag chairs. An awesome work environment where your voice matters. Flexible hours. Snacks. Opportunity to work on career-making projects.

These are just a few reasons to want to join the FreshWorks team.

We are collaborative, client focused, fun loving, tenacious and have a perfectionist streak. Heck, our wifi code is excellence - come try it out if you don’t believe us. We’re massively expanding, 2 to 25 in less than a year and we’re about to move to a much larger office with extra seats for amazing people like you!

What does an expanding team mean? It means you get the opportunity for internal advancement as we grow. It means you can come in as web and learn some mobile, start junior and learn to lead, or join as a designer and end up in project management. We’re starting to put in whole rewards systems like coffee programs, name your vacation, pick your passions, and the opportunity to get involved in courses and conferences to network and expand your skills.

Salary commensurate with experience.