Business Analyst

Who We Are

FreshWorks Studio is a Victoria-based award-winning app development firm that provides private and public sector organizations with quality web and mobile app solutions. By following agile methodology and planning principles we guide the company's passionate and talented iOS/Android/Web developers to deliver superior app development for start-ups, mid-scale enterprises, and governments.

At FreshWorks, you will work with a team of 50+ talented problem solvers in our downtown offices who are passionate, collaborative, fun, and extremely motivated. Our family of innovators, creators, and engineers have worked on projects for some highly recognizable clients like BC Ferries,, and Harbour Air.



736 Broughton Street, Victoria BC

548 Granville Street, Vancouver, BC


Employment Type

Full-Time, Permanent

Reference Number




Salary Range

Commensurate with experience.

Number of Positions





  • Extended Health Benefits and Life Insurance
  • Flexible Work Hours
  • Vacation Days
  • Paid Sick Days
  • Paid holiday break from December 25-January 1
  • Relocation assistance (within Canada)
  • Opportunity for equity compensation


The Role

We are growing quickly and are looking for a talented Business Analyst to add to our team of two in our Head Office in Victoria. Business Analysts create and document requirements, including use cases, user stories, process models, and software requirements specifications documents. In this role, you will be expected to generate interface designs, prototypes, data flow diagrams, and system models.

As a Business Analyst, you are expected to take leadership roles in gathering project requirements and working with clients to formulate and solidify their ideas. You need to be comfortable working with clients to understand and analyze their business problems and business case. You will conduct meetings and facilitate workshops to elicit both functional and technical requirements and need to be able to organize these ideas into clear and concise project requirements.

The Business Analyst plays a large role in formulating the technology road map, including identifying and proposing technology solutions and ideas. You need to be comfortable spotting technical constraints and discussing them in detail with the client.

As a Business Analysts, you will work closely with our development team and other IT experts to address business, technical, and hardware needs. You will direct meetings with our technical team to explain requirements and strengthen their understanding of the solution to be developed.



Key Responsibilities

  • Analyze business problems of our clients and help formulate technology roadmap;

  • Understand and create the project’s business case;

  • Identify and propose technology solutions viable to the business case;

  • Conduct meetings/facilitated workshops to elicit both functional and technical requirements;

  • Analyze and decompose complex business requirements;

  • Spot technical constraints to the proposed solutions;

  • Collaborate with other IT experts and address business, technical, and hardware needs;

  • Document requirements, create use cases, and process models;

  • Generate interface designs, prototypes, data flow diagrams, and system models;

  • Assist the technical team and strengthen their understanding of the solution to be developed;

  • Mentor, role model, and support junior sales, business development, and project management employees;

  • Prepare user stories, software requirement documents, and other required functional specifications.


We added 25 tech professionals to our team this year. We are growing rapidly and have great opportunities for advancement and career development into leadership positions.

We added 25+ projects to our portfolio in 2017 and are on track to surpass that number in 2018. Our second office opened in Vancouver in July 2017 and there are plans for further expansion across Canada and into the US in the near future.

Our Victoria office has the features expected from a tech company including lounge area, massage chair, ping-pong table, kegerator, monthly team events and an annual company-wide camping trip. The kitchen has well stocked snack cupboards and a fridge with drinks to share with the team. Crepes are served on Thursday mornings and Demo Days are once a month - pizza lunch included!

Our Vancouver office is located in the heart of downtown, a city with a rapidly evolving tech sector and recognized for being one of Canada's most ethnically diverse cities. Outdoors activities such as golfing, hiking, kayaking, and cycling can be done year round in this easily explorable community.


Need to Haves

  • Experience with or working knowledge of Software Development Life Cycle

  • Experience in some area of development, preferably web and/or mobile

  • Experience working in an Agile environment

  • Technical writing experience

  • Legal working status in Canada, please note that we do not have resources to sponsor work permits

Nice to Have:

  • A completed or in progress BS/MS in Computer Science, Software Engineering, or a related discipline. Diploma certificates are also okay!