FreshWorks Studio Blog
Since 2014 we have been on a mission to solve problems and create value through remarkable digital experiences. Here are a few things we learned and a few things that happened along the way.
The Author
Desmond Brisbin
Sales & Marketing Manager
Alongside a remarkable team, Desmond works to create and execute on strategies for organizational growth and stability. He appreciates the power of marketing to create a valuable brand and a strong culture, and knows what every laundry symbol on a clothing tag means.
Alongside a remarkable team, Desmond works to create and execute on strategies for organizational growth and stability. He appreciates the power of marketing to create a valuable brand and a strong culture, and knows what every laundry symbol on a clothing tag means.

Written by Desmond Brisbin | Oct 2
Diversity & Inclusion is Key for Growing Companies
In 2020 FreshWorks Studio was ranked #15 among Canada’s Top Growing Companies with 3 year growth of 3,677%. What’s our secret sauce? Diversity and inclusion.
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Written by Desmond Brisbin | Jul 8
Empathy: Guiding Principle for an Effective Team
Looking to create guiding principles for an effective team? Here’s why we chose empathy as one of the 5 guiding principles at our growing tech company.
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Written by Desmond Brisbin | Mar 25
Working Effectively While in Self-Isolation
Adapting to a fully remote workforce in the face of COVID-19? We’ve prepared a few helpful tips and tricks and described our tool set for working effectively while in self-isolation.
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Written by Desmond Brisbin | Mar 25
Our Response to COVID-19: What We’re Doing as a Team
FreshWorks has adapted quickly by creating new communication channels, online social spaces, and helpful resources for our team during the COVID-19 crisis.
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Written by Desmond Brisbin | Mar 25
Our Response to COVID-19: What We’re Doing as a Company
What is FreshWorks doing to support our team, our clients, and the BC community during the COVID 19 crisis? Resources, information, and adaptation strategies.
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Written by Desmond Brisbin | Jul 10
What is the Design Thinking Process?
Design thinking is a process in which you are able to gather facts, find personas, and brainstorm in order to generate the maximum amount of ideas. From these ideas, the best are turned into prototypes and rapidly tested to see which works best with your users and how to best refine them.
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Written by Desmond Brisbin | Sep 10
Fresh Perspective from Our Youngest Intern
Meet our summer intern Alec! He showed us how we can come together and make a new-comer feel welcome. Did we mention he built a chatbot, signed up thousands of global users, and received an acquisition offer for his company while he was still 14 years old?
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Written by Desmond Brisbin | Jun 20
What is Nearshore App Development?
Offshore development used to be the way to go when outsourcing software engineer talent. Rather than just the hourly rate, you need to consider several factors as part of the total cost of engagement with the company you are looking to do business with.
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Written by Desmond Brisbin | May 31
How much does it cost to develop an app?
Besides good references, cost is usually the most important factor for any entrepreneur or organization looking at development partners. We’ll try to give you the info you need to help a competent partner prepare accurate and useful estimates for you.
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